Versand
At Ventumra, we are dedicated to providing an exceptional shopping experience for our valued customers.
We aim to ensure a smooth and transparent process from start to finish. We offer free shipping on all orders worldwide.
Order Cutoff Time
Order Cutoff Time: 5:00 PM (GMT+1). Orders placed after this time will be processed on the next business day.
Order Handling Time
All orders are processed within 1 to 2 business days (Monday to Friday).
Transit Time
Transit Time: 6 to 10 business days (Monday to Friday).
Delivery Times
Estimated total delivery time:
- Processing: 1–2 business days
- Transit: 6–10 business days
- Total: 7–12 business days
Shipping Costs
Free Shipping: All orders qualify for free shipping with no minimum purchase requirement.
Delivery Issues
If you encounter delays, lost packages, or delivery problems, please contact us at support@ventumra.com.
If a package is lost or undeliverable due to a courier issue, we will send a replacement at no additional cost.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number.
Tracking information may take 1–2 business days to update after shipment.
Pickup Point & Missed Deliveries
When a package is delivered to a pickup point, delivery costs are fully covered by us.
If a parcel is not collected and is returned to us, a €25 handling fee may be deducted from your refund to cover return shipping costs.
Contact Information
Store Name: Ventumra
Company: Primebeck LLP
Address:
2070 Harvey Avenue, Kelowna, British Columbia, V1Y 8P8, Canada
Email: support@ventumra.com
Phone: +1 213 440-4228
Phone and Live Chat Support:
Monday - Sunday: 08:00 - 18:00 (GMT+1)